Terms of Service
Last updated: 10 August 2026
1. Who we are
This website (sakumitea.com) and the Sakumi brand are operated by MB "Etalona", a small partnership registered in the Republic of Lithuania, company code 305766080, VAT number LT100014235217, registered address J. Janonio g. 2, LT-56133 Kaišiadorys, Lithuania ("we", "us", "the Seller").
You can reach us at support@sakumitea.com. E-mail is our official support channel and we aim to reply within one business day.
2. What these terms cover
These terms apply to every order placed through sakumitea.com. By completing checkout you confirm that you have read them, that you are at least 18 years old (or have the consent of a parent or guardian where your local law allows it), and that you have the legal capacity to enter into this contract.
We may update these terms from time to time. The version that applies to your order is the one published on this page at the moment you placed it. Changes never reduce the rights your local consumer law gives you.
3. The product
Sakumi is a herbal tea blend sold as a food product. It is not a medicine and is not intended to diagnose, treat, cure or prevent any disease. It does not replace a varied, balanced diet or a healthy lifestyle.
Do not exceed the suggested daily use printed on the pouch. Not recommended during pregnancy or breastfeeding. Keep out of reach of young children. If you take medication or have a medical condition, speak to your doctor or pharmacist before using any herbal product.
Ingredients, allergens, net weight, batch number and best-before date are printed on the pouch. Please read the label before use — it takes priority over anything written on this website.
4. Orders and the contract
Placing an order is an offer to buy. The contract between you and us is formed when we send the order confirmation e-mail. We may refuse or cancel an order before dispatch — for example where a pricing error occurred, where fraud is suspected, or where the product is out of stock — and in that case any amount you paid is refunded in full without delay.
Please check your order confirmation. If any detail (address, quantity, e-mail) is wrong, contact us at support@sakumitea.com as soon as possible — we can usually correct it before dispatch.
5. Prices and payment
All prices shown include VAT where applicable. The total you see on the checkout page before pressing the order button is the total you pay — there are no hidden fees. Prices may be displayed in your local currency for convenience; the currency actually charged is stated at checkout.
Payment is taken at the time of ordering via the payment methods offered at checkout (card payment and PayPal). Payments are processed by our payment service providers; we never see or store your full card details. See our Payment Policy for details.
Promotional prices and discounts apply only for the period and quantities stated. A discount percentage always refers to the difference between the current promotional price and the standard (non-promotional) price of the same bundle.
6. Delivery
We deliver to the United Kingdom, Ireland and the European Union. Delivery terms, carriers and estimated times are described in our Shipping Policy, which forms part of these terms. Risk in the goods passes to you when you (or a person you nominated) take physical possession of the parcel.
7. Subscriptions
Sakumi is currently sold as one-time purchases only. No order placed through this website creates a recurring charge, an auto-renewing plan or a membership. If we introduce a subscription option in the future, its terms — price, billing interval, and how to cancel — will be shown clearly before you subscribe, and this section will be updated first.
8. Right of withdrawal (14 days) and returns
As a consumer in the EU or UK you have the right to withdraw from your purchase within 14 days of receiving the goods, without giving any reason.
Because tea is a foodstuff, the withdrawal right applies to unopened pouches in their original sealed packaging. Pouches that have been unsealed cannot be returned for hygiene and food-safety reasons (Article 16(e) of Directive 2011/83/EU and the corresponding UK provision). This exception never affects your separate statutory rights if the product is faulty.
How to withdraw, where to send the goods and how refunds are paid is described in our Return & Refund Policy, which forms part of these terms.
9. Faulty or incorrect goods
If your order arrives damaged, incomplete, past its best-before date, or is not what you ordered, e-mail support@sakumitea.com within a reasonable time with your order number and a photo. We will send a replacement or refund you in full, including any delivery costs, at your choice. This is in addition to — and never limits — the legal guarantee of conformity you have under EU law (minimum two years) or your rights under the UK Consumer Rights Act 2015.
10. Money-back guarantee
Where a satisfaction or money-back guarantee is advertised on this website, it is a voluntary commercial guarantee offered by us in addition to your statutory rights, never in place of them. To claim it, e-mail support@sakumitea.com with your order number within the period stated in the offer. The refund is paid to the original payment method.
11. Our liability
Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot be excluded under applicable law. Beyond that, our total liability in connection with an order is limited to the amount you paid for that order. We are not liable for delays or failures caused by events outside our reasonable control (carrier disruption, extreme weather, strikes and similar), though we will always do our best to keep you informed and put things right.
12. Intellectual property
All content on this website — the Sakumi name and logo, texts, photographs and design — belongs to MB "Etalona" or its licensors and may not be copied or used commercially without our written permission.
13. Personal data
How we handle your personal data is described in our Privacy Policy.
14. Complaints, governing law and disputes
If something went wrong, please contact us first at support@sakumitea.com — almost every issue is solved this way within a day or two.
These terms are governed by the law of the Republic of Lithuania, without prejudice to the mandatory consumer-protection rules of the country where you live, which always apply in your favour. Disputes may be brought before the courts of your country of residence or of Lithuania.
Consumers in Lithuania may apply to the State Consumer Rights Protection Authority (Valstybinė vartotojų teisių apsaugos tarnyba, Vilniaus g. 25, Vilnius, vvtat.lt). EU consumers may also use the alternative dispute resolution bodies available in their own country.
15. Company details
MB "Etalona"
Company code: 305766080
VAT number: LT100014235217
Registered address: J. Janonio g. 2, LT-56133 Kaišiadorys, Lithuania
E-mail: support@sakumitea.com