Shipping Policy

Last updated: 10 August 2026

1. Where we ship

We ship to the United Kingdom, Ireland and all European Union countries. If your country is not offered at checkout, we do not currently deliver there.

2. Shipping cost

Standard shipping is FREE on every order — regardless of order size or destination within the countries listed above. The shipping line at checkout will always show "Free". There are no handling fees or other surcharges added at any point.

3. Dispatch and delivery times

Orders are dispatched within 1–2 business days of being placed. Orders placed on weekends or public holidays are dispatched on the next business day.

Typical delivery times after dispatch:

— United Kingdom: 8–18 business days
— Ireland: 8–18 business days
— Rest of the EU: 13–25 business days

These are estimates, not guarantees — carriers occasionally run late, especially around public holidays and sale seasons. If your parcel has not arrived within 30 business days of the dispatch e-mail, contact us at support@sakumitea.com and we will investigate with the carrier and, where a parcel is confirmed lost, send a free replacement or refund you in full — your choice.

4. Tracking

When your order is dispatched you receive an e-mail confirmation. Where the carrier provides tracking for your destination, the tracking link is included in that e-mail. If you did not receive a dispatch e-mail within 3 business days of ordering, check your spam folder first, then write to support@sakumitea.com.

5. Customs, duties and taxes (UK)

Orders shipped to the United Kingdom are sent with all applicable taxes accounted for in the price you paid at checkout. You will not be asked to pay additional import charges on delivery for orders of standard consumer value. Deliveries within the EU are intra-EU shipments and carry no customs charges.

6. Wrong or incomplete address

Please double-check your delivery address at checkout. If you notice a mistake, e-mail support@sakumitea.com immediately — we can change the address any time before dispatch. If a parcel is returned to us because the address was incorrect or incomplete, we will contact you to arrange re-delivery.

7. Damaged parcels

If your parcel arrives visibly damaged or a pouch inside is torn or unsealed, take a photo and e-mail it to support@sakumitea.com with your order number within 7 days of delivery. We will send a replacement or a full refund — you never need to return a damaged item unless we ask for it.

8. Contact

MB "Etalona" · Company code 305766080 · J. Janonio g. 2, LT-56133 Kaišiadorys, Lithuania · support@sakumitea.com