Return & Refund Policy
Last updated: 10 August 2026
1. The short version
You have 14 days from the day you receive your order to change your mind and return unopened pouches for a full refund. Opened pouches cannot be returned (tea is food), but if anything is wrong with your order — damaged, incorrect, or faulty — we replace it or refund you in full, no return usually needed. One e-mail to support@sakumitea.com starts everything.
2. Your 14-day right of withdrawal
As a consumer in the EU or the UK, you may withdraw from your purchase within 14 days of the day you (or a person you nominated) received the goods, without giving any reason.
To exercise this right, e-mail support@sakumitea.com within the 14-day period with your order number and a clear statement that you wish to withdraw from the purchase. No special form is required — a plain sentence is enough. We will confirm receipt of your withdrawal by e-mail.
3. What can be returned
Because tea is a foodstuff, the right of withdrawal applies to pouches that are unopened, with the original seal intact. Pouches that have been unsealed are exempt from withdrawal for hygiene and food-safety reasons under Article 16(e) of the EU Consumer Rights Directive and the corresponding UK rules.
If you ordered a multi-pack bundle, you may return the unopened pouches from it and keep any you have opened — the refund covers the returned pouches at the per-pouch price you actually paid.
This exemption never limits your rights when a product is faulty — see section 6.
4. How to send a return
After you notify us, send the unopened pouches within 14 days to:
MB "Etalona"
J. Janonio g. 2
LT-56133 Kaišiadorys
Lithuania
Pack the pouches so they are protected in transit and include a note with your order number. We recommend using a tracked service and keeping the proof of postage. The direct cost of returning the goods is borne by you, as permitted by the Consumer Rights Directive.
5. Refunds
We refund you within 14 days of receiving the returned goods or of you providing proof of having sent them back, whichever is earlier. The refund covers the price of the returned goods; since standard delivery is free, there is no delivery charge to refund. Refunds are always paid to the original payment method — the card or PayPal account used at checkout. Depending on your bank, the money appears within 3–10 business days of us issuing the refund.
6. Faulty, damaged or incorrect orders
If your order arrives damaged, a pouch is unsealed or leaking, the contents are past their best-before date, or you received the wrong item or quantity, e-mail support@sakumitea.com with your order number and a photo. We will send a free replacement or refund you in full — your choice — and in most cases you will not need to return anything. This is your legal guarantee of conformity (a minimum of two years under EU law; the UK Consumer Rights Act 2015 in the UK) and it applies whether or not a pouch has been opened.
7. Money-back guarantee
Where a satisfaction or money-back guarantee is advertised on this website, it is offered by us voluntarily and applies in addition to everything above, never instead of it. To claim it, e-mail support@sakumitea.com with your order number within the period stated in the offer; the refund is paid to your original payment method within 14 days of your claim being confirmed.
8. Contact
MB "Etalona" · Company code 305766080 · J. Janonio g. 2, LT-56133 Kaišiadorys, Lithuania · support@sakumitea.com