Contact Us

Customer support

The fastest way to reach us is e-mail:

support@sakumitea.com

We answer every message, normally within one business day (Monday–Friday). To help us help you faster, include your order number if your question is about an existing order.

What we can help with

— Questions about your order, delivery status or tracking
— Changing your delivery address before dispatch
— Returns, refunds and the money-back guarantee
— Damaged or incorrect deliveries (attach a photo — it speeds everything up)
— Questions about the tea, ingredients and how to brew it
— VAT invoices for your purchase

Company details

sakumitea.com is operated by:

MB "Etalona"
Company code: 305766080
VAT number: LT100014235217
Registered address: J. Janonio g. 2, LT-56133 Kaišiadorys, Lithuania

Returns address

Please always e-mail us before sending a return so we can register it — then send to:

MB "Etalona"
J. Janonio g. 2
LT-56133 Kaišiadorys
Lithuania

Policies

Shipping Policy · Return & Refund Policy · Payment Policy · Terms of Service · Privacy Policy